Andy Steggles is the author of “Social Networking for Non-Profits” ( http://higherlogic.com/snfnp ), published by ASAE. The book focuses on how to increase member engagement in a mobile and web 2.0 world. He is also the Chief Operating Officer & Social Strategist for Higher Logic, LLC, a social media and mobile software company for associations and nonprofits. Prior to joining Higher Logic, Andy spent 10 years serving as the Chief Information Officer at the Risk & Insurance Management Society, Inc. (RIMS) where he headed among other things, their social strategy initiatives.